Shipping Policy

Last Updated: May 22, 2025
Company Name: Sixitpay Technologies Private Limited
Website: www.theitstores.com

1. Shipping Coverage

We ship across all major cities and towns in India. For international shipping, please contact our customer support team prior to placing an order.

2. Shipping Charges

  • Standard Shipping: ₹49 on orders below ₹999

  • Free Shipping: On all orders above ₹999

  • Express Delivery: Additional charges may apply. Please check availability at checkout.

3. Order Processing Time

  • All orders are processed within 1-2 business days (excluding Sundays and public holidays).

  • Once your order is dispatched, you will receive an email and/or SMS confirmation with the tracking details.

4. Estimated Delivery Time

  • Metro Cities: 2–4 business days

  • Other Locations: 4–7 business days

  • Remote Areas: 7–10 business days

Please note: Delivery times may vary due to logistics delays, weather, or other unforeseen issues.

5. Shipping Partners

We partner with trusted logistics companies including Delhivery, Blue Dart, DTDC, Ekart, and India Post to ensure timely and secure deliveries.

6. Order Tracking

Once your order is shipped, a tracking number will be shared via email/SMS. You can track your shipment directly through our Order Tracking page or via the courier partner’s website.

7. Delivery Delays

While we strive to deliver your products on time, delays may occur due to:

  • Incorrect shipping addresses

  • Weather conditions

  • National holidays

  • Courier delays

We appreciate your patience and understanding.

8. Damaged or Lost Packages

If your package is lost or arrives damaged, please contact our support team at support@theitstores.com within 48 hours of delivery. We will investigate and arrange a replacement or refund as necessary.

9. Change of Address

If you need to change your shipping address after placing an order, contact us immediately. We can only modify the address before the order is dispatched.

10. Contact Us

For any queries or concerns related to shipping, feel free to contact our support team:

📧 Email: support@theitstores.com
🕘 Support Hours: Mon–Sat, 10:00 AM – 6:00 PM